Every order from facefresh.ae is delivered free, to any address in the United Arab Emirates, usually within 1 to 2 working days. There is no minimum order and no hidden fee at checkout. Here is everything you need to know about how your Face Fresh, Easy Fresh and Yusma products reach you.
Delivery to all seven emirates
We deliver to Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, to homes, apartments and offices alike. facefresh.ae is the official Face Fresh store for the UAE, so we ship within the UAE only and checkout accepts UAE addresses.
Free shipping on every order
Whether you order a single soap or a complete routine, delivery costs nothing. The price you see at checkout is the final price you pay.
How fast is delivery?
Most orders arrive within 1 to 2 working days. Need something by a particular date, for a trip or a gift? Message us on WhatsApp before you place your order and we will tell you honestly whether we can make it.
Tracking your order
We email you when your order is placed and each time its status changes. If you want an update at any time, send your order number on WhatsApp at +971 56 842 8933 or email care@facefresh.com.
Checking your parcel
Every product leaves our UAE store factory-sealed. When your parcel arrives, please check three things before opening or using anything:
- The seal on each product is intact.
- The products match your order, including the size, scent or skin-type version you chose.
- The batch number and expiry date are printed on the pack.
If a seal is broken, a carton is damaged or an item is missing, take a photo and contact us before using the product. Our Refund & Returns Policy explains what happens next.
Delivery questions
Do you deliver outside the UAE?
No. This store serves UAE addresses only.
Is there a minimum order for free delivery?
No. Delivery is free on every order, whatever the amount.
Can I change my delivery address after ordering?
Contact us on WhatsApp as soon as possible with your order number. If the order has not been dispatched yet, we will do our best to update it.
What if my order is late?
If your parcel has not arrived after 2 working days, send us your order number and we will check it for you right away.
Need help?
Our team is available Monday to Saturday, 8 am to 5 pm Dubai time. Reach us on WhatsApp, call +971 56 842 8933 or visit our Contact Us page.